Refund Policy

RETURNS & REFUND POLICY Last updated: June 2026 At Beauté, we want you to love what you ordered. If something isn't right, we're here to help. Change of Mind We do not accept returns or offer refunds for change of mind. Please choose carefully before purchasing. Damaged or Faulty Items If your item arrives damaged, defective, or not as described, please contact us within 7 days of receiving your order at hello@beauaus.com with: Your order number A clear description of the issue Photos of the item and packaging We will assess your claim and offer one of the following remedies at our discretion: A replacement product Store credit A full or partial refund Wrong Item Received If you receive an incorrect item, please contact us within 7 days of delivery. We will arrange for the correct item to be sent and organise return of the incorrect one at no cost to you. Hygiene & Safety For health and hygiene reasons, we are unable to accept returns on opened or used beauty products unless the item is faulty or damaged. This includes lipsticks, lip glosses, skincare, and haircare products that have been opened or used. Australian Consumer Law Our return policy does not limit your rights under the Australian Consumer Law. If a product has a major failure, you are entitled to a refund or replacement under the ACL regardless of our change-of-mind policy. How to Initiate a Return Email us at hello@beauaus.com with your order number and reason for return Wait for our approval and return instructions — do not send items back without prior authorisation Ship the item back in its original packaging (where possible) Once received and inspected, we will process your remedy within 5–7 business days Refund Processing Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider. Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.